OUR GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF ONLINE SALE

Effective as of 01/01/2020

1. Coordinates

1.1 The products offered on the website accessible at www.RootSlayer.fr are sold by the company VENTEO, a French limited liability company with a capital of 640,000 euros, registered with the Trade and Companies Register of Pontoise under number 491 166 971, having its registered office at Parc d'Activités du Vert Galant, 17 Rue de la Garenne - CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX, France (hereinafter referred to as "RootSlayer"),

Warehouse address: 17 Rue de la Garenne, ZAC VERT GALANT, 95310 SAINT OUEN AUMONE

Represented by its current manager, Mr. Nicolas PIERRONNET, in his capacity as President.

1.2 RootSlayer is subject to value added tax and identified by the following intra-community VAT number: FR18491166971.

1.3 RootSlayer can be reached by phone at 33 (0)1 30 30 19 02, by email at contact@rootslayer.fr , or by Fax at 33 (0)1 34 25 86 51.

2 DEFINITIONS

In these terms and conditions, terms and expressions identified by an initial capital letter have the meanings indicated below, whether used in the singular or plural.

2.1 Client: refers to any person who uses the Site or who purchases one or more Products.

2.2 Access code: refers to the username and password allowing the Customer to identify themselves and access their Customer Account.

2.3 Order: refers to the purchase by a Customer, on the Site or by telephone, of all the Products summarized in their Shopping Cart.

2.4 Customer Account: refers to the individual space on the Site where the Customer can access their Orders.

2.5 General Conditions: refers to these general terms and conditions of sale and use of the Site.

2.6 Contract: refers to the contract for the sale of Products, formed between RootSlayer and the Customer upon validation of an Order and actual payment of the total Price. The Contract is formed by these General Terms and Conditions and an Order.

2.7 Shopping Cart: refers to the list of Products selected by the Customer for an Order.

2.8 Total price: refers to the price corresponding to all the Products comprising the Basket validated by the Customer and subject to an Order, including delivery costs.

2.9 Products: collectively refers to the Products sold on the Site.

2.10 Website or Site: refers to the website published and operated by RootSlayer, accessible at www.RootSlayer.fr , or any other website that COMMEALATV may substitute for it.

3. OBJECT

3.1 These General Terms and Conditions govern the conditions of use of the Website and the conditions under which RootSlayer sells the Products to Customers.

3.2 RootSlayer may modify these Terms and Conditions to reflect any legal, jurisprudential, economic, or technical developments. In such cases, the modifications will take effect immediately upon being published online but will only apply to purchases made after their publication. It is therefore essential that the Customer review and accept the Terms and Conditions when placing their Order, particularly to ensure they are aware of the applicable contractual provisions.

4 CONTRACTUAL DOCUMENTS

4.1 The Contract constitutes the entire agreement between RootSlayer and the Customer with respect to an Order.

4.2 Confirmation of the Order constitutes acceptance of these General Terms and Conditions, which the Customer expressly acknowledges having read and having been able, if necessary, to download or print.

4.3 These General Terms and Conditions are current as of 01/01/2020. They cancel and replace any previous version.

5. USE OF THE SITE AND CUSTOMER ACCOUNT

5.1 All Clients must be individuals not acting for professional purposes, be at least 18 years old and have the legal capacity to contract and use the Site in accordance with these General Terms and Conditions.

5.2 To place an order for a Product, the Customer must first create a Customer Account on the Website by reviewing and accepting these Terms and Conditions and providing RootSlayer with all the personal information and data marked as mandatory by an asterisk. This Customer Account allows the Customer to log in to the Website using their Access Codes. Each Access Code is personal, individual, and confidential. The Customer is responsible for the use of their Access Codes.

5.3 The Client guarantees the accuracy and truthfulness of the information provided by him to RootSlayer.

5.4 The Site allows Customers with a customer account to search for, order, and pay for Products. It also allows Customers to access all information relating to their Orders.

5.5 In the event of non-compliance with the Site's terms of use or abusive or fraudulent use of the Site, RootSlayer may refuse a user access to the Site and the right to place an Order, or even delete the Customer Account.

5.6 The Customer Account may be deleted by RootSlayer in case of inactivity for a period of two years.

6 PRE-CONTRACTUAL INFORMATION

6.1 In order to obtain all the information prior to entering into a Contract with RootSlayer, the Customer is invited to consult the pages of the Site, in particular those relating to the Products.

6.2 In accordance with Article L. 111-1 of the French Consumer Code, the pages relating to each of the Products accessible on the Website contain information concerning the essential characteristics of these Products, their price, and their delivery time. Information relating to payment methods, as well as the conditions for modifying and canceling an Order, are set out in these General Terms and Conditions, which form part of the pre-contractual information referred to in Article L. 221-5 of the French Consumer Code.

6.3 RootSlayer expressly reserves the right to make changes to the information on the Website, including with regard to the description, content, availability dates and price of the Products.

7. PRODUCT ORDERING PROCESS

7.1 The Client declares that they accept to conclude Contracts in electronic form, via the Website or by telephone.

7.2 The ordering process on the Site is as follows:

1. The Customer identifies themselves on the Site;
2. After consulting the product pages and reviewing their descriptions, the Customer selects the desired product(s), which are then summarized in their Shopping Cart. The Customer is informed by viewing their Shopping Cart of the payment methods accepted by RootSlayer and any delivery restrictions applicable to the selected products.
3. The Customer provides all the information requested by the Site and necessary for the Ordering of the selected Products;
4. The Customer confirms the order for all Products registered in their Shopping Cart;
5. The Customer chooses a payment method and is clearly informed that placing an order obliges them to pay for it;
6. The Customer can then view and check the details of their order and its total price, correct any errors, before confirming their order by expressing their acceptance and simultaneously making electronic payment of the amount to be paid, corresponding to the total price;
7. Once the Contract is validly concluded between the Customer and RootSlayer, RootSlayer will send the Customer an email acknowledging receipt and confirming the order. This email will contain the essential elements of the order, such as the identification of the Product(s) ordered and the total price, as well as the terms and conditions for exercising the Customer's right of withdrawal. All of this information and the corresponding Shopping Cart for this Order are also accessible to the Customer from their account on the Website.

7.3 If RootSlayer contacts the Customer by telephone to conclude or amend a Contract for the sale of a Product, the RootSlayer representative will inform the Customer at the beginning of the conversation of their identity and the commercial nature of the call. Following this call, RootSlayer will send the Customer, in writing or on a durable medium, a confirmation of the offer made, containing all pre-contractual information as well as the terms and conditions for exercising their right of withdrawal. The Customer is only bound by this offer after having signed and accepted it in writing or having given their consent electronically.

7.4 Subject to the Client's exercise of their right of withdrawal, the Contract between the Client and RootSlayer is formed definitively and irrevocably upon validation of their Order by the Client and effective payment of the total Price at the time of this validation, subject to the cases of modification or cancellation provided for in these General Terms and Conditions.

7.5 As part of the order processing, RootSlayer systematically checks the availability of the ordered Products. If one or more Products are found to be unavailable, RootSlayer may offer the Customer a modification to the delivery date of the ordered Products, or failing that, a full refund of all sums paid by the Customer for the unavailable Products. This refund will be issued by RootSlayer within a maximum of fourteen (14) days from the date of the Customer's refund request.

8. PRODUCT DELIVERY

8.1 Delivery Territories

8.1.1 RootSlayer can deliver products to France (including DROM, COM, POM and TOM), Belgium, Luxembourg and Switzerland.

8.2 Delivery Times

8.2.1 RootSlayer undertakes to deliver the Products as soon as possible and at the latest thirty days after the conclusion of the Contract.

8.2.2 Failing that, the Client may terminate the Contract by registered letter with acknowledgment of receipt or by written notice on another durable medium if, after having formally requested RootSlayer, using the same methods, to make the delivery within a reasonable additional period, RootSlayer has not complied within that period. In the event of termination, a full refund of all sums paid will be sent to the Client no later than fourteen days following the date on which the Contract was terminated.

8.3 Delivery methods

8.3.1 Delivery is carried out by So Colissimo or DPD, and allows the Customer to choose the method (home, parcel relay) and the place of delivery of their choice during the Ordering process.

8.3.2 The Products subject to the Order are delivered to the delivery address indicated by the Customer at the time of the Order.

8.3.3 In the event of an error by the Customer in the method or delivery address, RootSlayer cannot be held responsible for the impossibility of delivering the ordered Product(s).

8.4 Delivery charges

8.4.1 Delivery costs are borne by the Customer and are indicated to him/her throughout the Order process and in any event, before confirmation of the Order.

8.4.2 In the event of an Order of Products whose total weight exceeds ninety (90) kilograms (Kg), the Customer shall contact RootSlayer who shall establish a specific quote for the delivery costs of these Products.

8.4.3 Deliveries outside mainland France, and particularly to Switzerland and the French overseas departments and territories, may be subject to customs clearance fees, which are the responsibility of the Customer. The Customer may also be required to pay taxes and customs duties on the Products. These fees, taxes, and customs duties are not included in the total price and must be paid by the Customer upon receipt of the package.

9. RIGHT OF WITHDRAWAL

9.1 Right of withdrawal and withdrawal period

9.1.1 The Customer has the right to withdraw from the Contract, without giving any reason, from the conclusion of the Contract and within a maximum period of fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, took physical possession of the Products ordered, or of the last of the Products ordered if the latter were the subject of a single Order but were delivered separately.

9.1.2 In order for the withdrawal period to be respected, it is sufficient for the Customer to inform RootSlayer of his decision to withdraw in accordance with the terms provided for in article 7.2 above, before the expiry of the withdrawal period.

9.1.3 By way of derogation from article 7.1.1 above, the Customer is informed that he does not have the right of withdrawal for Products which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection, in accordance with article L 221-28 5° of the Consumer Code

9.1.4 The following Products, even unsealed, may be subject to the exercise of a Right of withdrawal, unless they have been used by the Customer in such a way that they cannot be subject to withdrawal, as provided for in Article L 221-28 5° above, for reasons of hygiene or health protection: epilators, hair massage products, manicure devices, slimming shorts, foot files, anti-cellulite devices, pillows, clippers, bras, correction pens and insect repellent sprays.

9.2 Procedures for exercising the right of withdrawal

9.2.1 To exercise their right of withdrawal, the Customer must:

- notify RootSlayer, using the contact details provided at the beginning of these General Terms and Conditions, of their decision to withdraw from the Contract by means of an unambiguous statement, by mail, fax, or email. The Customer may use the model WITHDRAWAL FORM accessible via this link, but its use is not mandatory.

- Return to RootSlayer, without undue delay and at the latest within fourteen (14) days of communicating their decision to withdraw, the Product(s) subject to the Customer's withdrawal, at their own expense, by shipping them in their original packaging and in new condition to the following address: RootSlayer, Parc d'Activités du Vert Galant, 17 rue de la Garenne - CS90021 SAINT OUEN L'AUMONE- 95046 CERGY PONTOISE CEDEX. The Customer shall only be liable for any diminished value of the returned Products resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Products.

9.3 Effect of exercising the right of withdrawal

9.3.1 Exercising the right of withdrawal terminates the parties' obligation to perform the Contract.

9.3.2 In the event of withdrawal, RootSlayer will reimburse all payments received from the Customer concerning the Products subject to withdrawal, including delivery costs, with the exception of additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by RootSlayer.

9.3.3 RootSlayer will make this refund as soon as possible and at the latest fourteen (14) days from the day on which RootSlayer was informed of the Customer's decision to withdraw.

9.3.4 In the event of non-receipt of the return of the Products subject to the Withdrawal, RootSlayer may defer the aforementioned reimbursement until the date of recovery of the Products or until the Customer has provided proof of shipment of these Products, the date retained being that of the first of these events.

9.3.5 RootSlayer will proceed, free of charge, with the refund using the same payment method that the Customer used for the Order of the Products subject to withdrawal, unless the Customer accepts a refund in the form of a credit note, it being specified that in this case the Customer's account will be credited with a gift voucher also equal to 10% of the price of the Products subject to Withdrawal, this amount being capped at twenty (20) euros.

9.3.6 RootSlayer will not make any refund if the Customer has not complied with the conditions for exercising his right of withdrawal, namely in particular in the event of failure to comply with the withdrawal period, return of a product that has been unsealed, used, damaged or soiled.

10. FINANCIAL CONDITIONS AND PAYMENT TERMS

10.1 The Site pages specify the price of each Product.

10.2 Prices are quoted in euros and include all taxes (VAT) but exclude delivery charges. Delivery charges payable by the Customer are indicated no later than at the time of ordering and are included in the total price.

10.3 Unless otherwise stipulated, price reductions and special or promotional offers mentioned on the Site are valid on the day they are displayed and cannot be combined with each other, nor with other price reductions or promotional offers proposed from time to time by RootSlayer.

10.4 In the event of rejection of a payment made by the Client or in the event of partial payment of the total Price by the Client, the Contract between RootSlayer and the Client will not be formed and RootSlayer will not be bound by any obligation, except to return as soon as possible the partial payment received from the Client.

11 GUARANTEES

11.1 Legal Guarantees

11.1.1 In accordance with current regulations, the Customer benefits from the legal guarantee of conformity provided for in Articles L. 217-4 to L. 217-14 of the Consumer Code, as well as the legal guarantee against defects in the thing sold (known as "hidden defects") provided for in Articles 1641 to 1649 of the Civil Code.

11.1.2 Within the framework of the implementation of legal guarantees, the Customer may choose between repair or replacement of the goods unless, in accordance with Article L.217-7 of the French Consumer Code, the Customer's choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. Furthermore, if both repair and replacement of the product are impossible, the Customer may return the product and receive a full refund or keep the product and receive a partial refund.

11.1.3 The same option is available to him (i) if the solution requested, proposed or agreed upon pursuant to Article L. 217-9 of the Consumer Code cannot be implemented within one month of the Client's complaint or (ii) if this solution cannot be implemented without major inconvenience to the Client, taking into account the nature of the goods and the use he seeks.

11.1.4 However, the Contract cannot be terminated if the non-conformity is minor.

11.1.5 When acting under the legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to take action.

11.1.6 The legal guarantee of conformity applies independently of the commercial guarantee stipulated in article 9.2 above.

11.1.7 The Customer may always choose to invoke the warranty against hidden defects in the goods sold, as defined in Article 1641 of the Civil Code. In this case, they may choose between rescinding the sale or obtaining a reduction in the sale price, in accordance with Article 1644 of the Civil Code.

11.2 Commercial Warranty

11.2.1 All Products sold by RootSlayer are covered by a one-year commercial warranty, except for electrical equipment which is guaranteed for two years, including parts and labor, from the date of delivery to the Customer.

11.2.2 By way of derogation from article 9.2.1 above, the following products do not benefit from any commercial guarantee: textile articles, clothing, lingerie, consumable products, cosmetic products, cleaning products and food products.

11.2.3 During this commercial warranty period, if the Product proves to be defective, the Customer is invited to contact RootSlayer's Customer Relations Department by telephone at +33(0)130301902. The procedure to follow to return the Product concerned will be indicated to the Customer.

11.2.4 The Customer must then return this Product to RootSlayer, at their own expense, by shipping it in its original packaging and in new condition to the following address: VENTEO RootSlayer, Parc d'Activités du Vert Galant, 17 rue de la Garenne ZAC VERT GALANT 95310 SAINT OUEN AUMONE. The risks associated with returning the defective item are borne by the Customer.

11.2.5 The return of this Product must be accompanied by the invoice and a letter describing the alleged defect.

11.2.6 After examining the Product, RootSlayer reserves the right to either exchange the Product, repair it, or refund the purchase price. The exchange or refund will be processed within forty-five (45) days of RootSlayer's receipt of the Product.

11.2.7 The repaired or exchanged Product will be delivered to the Customer as soon as possible and at RootSlayer's expense.

11.2.8 The Customer shall not be able to claim under the commercial warranty if the defect results from:

- normal wear and tear of the Product and/or parts and/or accessories;

- from abnormal use and/or improper handling;

- due to a lack of maintenance;

- of a use, installation or connection not conforming to the manufacturer's specifications;

- for commercial or collective use;

- the use of unsuitable peripherals, accessories or consumables;

- of a repair carried out by a third party not authorized by RootSlayer and/or the manufacturer.

12 RESPONSIBILITY

12.1 No liability or warranty in connection with the use of the Site

12.1.1 RootSlayer does not provide any guarantee to the Client regarding the absence of anomalies that may affect navigation on the Website or the implementation of any functionality of the Website, the unavailability of the Website, the absence of interruption or failure in the operation of the Website, or the possible compatibility of the Website with any particular hardware or configuration.

12.1.2 It is the Client's responsibility to provide, at their own expense, the necessary computer equipment and software and an internet connection.

12.1.3 Under no circumstances will RootSlayer be liable for any direct, indirect, or consequential damages, whether foreseeable or unforeseeable (including loss of profits or opportunity), arising from the provision, use, or total or partial inability to use the Website's functionalities. Hyperlinks on the Website that redirect the Customer to other websites are provided solely to facilitate the Customer's searches. In any event, the Customer acknowledges the characteristics and limitations of the Internet, in particular its technical performance, response times for accessing, querying, or transferring data, and the risks associated with the security of electronic communications.

12.1.4 The Client is informed that RootSlayer will have the right to interrupt access to the Site and the Client Account for maintenance, repair or troubleshooting reasons.

12.1.5 RootSlayer shall not be liable for any failure to perform its obligations resulting from: (i) the disclosure, loss, theft or lending by the Customer of its Access Codes to its Customer Account, (ii) any damage related to an Internet malfunction or any risks related to the use of the Internet, or (iii) a case of force majeure as defined in Article 16 below.

12.2 Liability in the performance of the Contract

12.2.1 RootSlayer is responsible for the proper performance of the obligations arising from the Contract concluded with the Client, under the conditions provided for in Article L. 221-15 of the Consumer Code.

12.2.2 Under no circumstances shall RootSlayer be held liable for the non-performance or improper performance of the Contract, when such failures are attributable either to the Client, or to the unforeseeable and insurmountable act of a third party unrelated to the supply of the Products, or to a case of force majeure.

13 COMPLAINTS

13.1 The Customer who has any comments regarding the performance of the Contract or the Products ordered must make them, by any means allowing for acknowledgment of receipt, to RootSlayer within thirty (30) days following the delivery of the Products.

13.2 RootSlayer will make its best efforts to process any complaint within four (4) weeks of receipt. However, this timeframe is only indicative and may be longer depending on the complexity of the complaint.

14 INTELLECTUAL PROPERTY RIGHTS

14.1 The Website, its content and all its constituent elements are creations for which RootSlayer holds all intellectual property rights or exploitation rights, in particular under copyright law, database rights, trademark law, and design law.

14.2 The Website, as well as the software, databases, texts, information, analyses, images, photographs, videos, graphics, logos, sounds or any other data contained on the Website remain the exclusive property of RootSlayer or, where applicable, of their respective owners with whom RootSlayer has entered into usage or exploitation agreements.

14.3 The Client is granted a non-exclusive, non-transferable right to use the Website and the data contained therein for strictly private and personal purposes. This right consists of (i) the right to view the data and information contained on the Website online and (ii) the right to reproduce the data and information by printing or saving it. This right of use is limited to strictly private use.

14.4 Any other use of the Website, particularly commercial use, by the Client is prohibited. The Client is specifically prohibited from reproducing or displaying for any use other than private, selling, distributing, broadcasting, translating, adapting, disseminating, or communicating, in whole or in part, in any form whatsoever, any element, information, or data from the Website.

14.5 Furthermore, the Client is prohibited from introducing, by any means whatsoever, data that may modify or damage the content or presentation of the Website.

14.6 Any hyperlink pointing to the Website, regardless of the type of link, must be subject to prior authorization from RootSlayer, on paper or electronic media.

14.7 These General Terms and Conditions do not have the effect of transferring intellectual property rights to the Client.

15 PERSONAL DATA

15.1 RootSlayer undertakes to comply with the provisions of Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms with regard to the collection, processing and transfer of personal data concerning its Clients (the "Data") as well as the provisions of Regulation No. 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") which entered into force on 25 May 2018.

15.2 RootSlayer (the VENTEO company identified at the beginning of these General Terms and Conditions) is responsible for the processing of Data for the purposes of customer management: order management, deliveries, invoices, accounting, customer relationship monitoring, preparation of commercial statistics, management of unpaid invoices and any disputes, commercial prospecting.

15.3 This processing is based on the Contract (see article 6.1.b of the European General Data Protection Regulation).

15.4 In this context, RootSlayer is required to collect, process and store the Data that the Customer has transmitted to it via the contact form of the Website, as part of the creation of his online account, the Order process, and any subsequent exchange between the Parties.

15.5 This data is accessible exclusively to authorized RootSlayer personnel who require access to it as part of their duties (the departments responsible for communication and customer relationship management and order processing, and more generally, management, marketing, sales, and administrative staff). RootSlayer may occasionally make this data accessible to its external service providers, who process it on its behalf, and only within the scope of the services they provide to RootSlayer. These providers include RootSlayer's carriers and IT service providers who may access its information systems as part of their services. This data processing is governed by a contract between RootSlayer and the relevant service providers.

15.6 This data is not transmitted to countries outside the European Union.

15.7 They are kept for the duration necessary to manage the business relationship with the Client, then for 3 years for marketing purposes, unless the Client exercises their right to object. The data are archived for 5 years for evidentiary purposes in the event of potential litigation, and for 10 years to comply with the legal obligation to retain accounting documents and supporting evidence.

15.8 In accordance with the GDPR and the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify, object to, port, erase, or restrict the processing of their personal data, under the conditions and within the limits provided for by the GDPR. The Client may exercise these rights by sending a letter or email to RootSlayer at the following address: VENTEO, Parc d'Activité du Vert Galant, 17 rue de la Garenne CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX or contact@commealatv.com .

15.9 The Client also has the option of lodging a complaint with the CNIL.

16 FORCE MAJEURE

16.1 Neither Party shall be deemed to have breached its contractual obligations to the extent that such non-performance results from a force majeure event as defined by the courts, including strikes, war, terrorist attacks, riots, revolutions, nuclear disasters, and climatic or natural events such as cyclones, earthquakes, tsunamis, and tornadoes. Furthermore, force majeure shall only release the Party invoking it from its contractual obligations to the extent and for the duration that it is prevented from performing its contractual obligations.

16.2 The Party affected by a force majeure event shall immediately notify the other Party by telephone and email. If the other Party does not acknowledge receipt of this email within forty-eight (48) hours, the Party affected by the force majeure event shall notify the other Party by registered mail with return receipt requested, providing all relevant supporting documentation. The other Party reserves the right to verify and investigate the facts.

16.3 The Party invoking force majeure shall make every effort to reduce as much as possible the damaging effects on the other Party resulting from this situation.

16.4 Each Party shall bear the burden of all costs incurred by it as a result of the occurrence of the force majeure event.

16.5 In the event that the event giving rise to the case of force majeure continues for more than thirty consecutive days, the Parties shall engage in discussions with a view to adopting appropriate measures according to the circumstances.

16.6 If the Parties fail to reach an agreement, the Party against whom the force majeure event is invoked may terminate all or part of the contract immediately and automatically.

17 GENERAL PROVISIONS

17.1 Evidence Agreement: The Parties agree that they may exchange information necessary for the performance of these General Terms and Conditions and Product Order Contracts electronically. Any electronic communication between the Parties shall be presumed to have the same probative value as a document on paper.

17.2 Tolerances: The failure of either Party to enforce any provision of this Agreement shall not be construed as a waiver of that provision.

17.3 Partial invalidity: in the event of the invalidity of a substantial provision of the General Terms and Conditions or if this provision is deemed unwritten, in whole or in part, pursuant to a law or regulation or as a result of a final judicial decision, the other provisions shall remain in force and retain their full binding force between the Parties.

18 APPLICABLE LAW - DISPUTE

18.1 These General Terms and Conditions and the Contracts are governed by French law.

18.2 In the event of a dispute between RootSlayer and a Client arising from the validity, interpretation, performance or non-performance, interruption or termination of the Contract, and failing a prior amicable agreement, the Client may, in accordance with the procedure of Articles L. 612-1 et seq. of the Consumer Code, bring the dispute before the Consumer Mediator to whom RootSlayer is subject, who will attempt to bring the Parties together with a view to an amicable solution:

"In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes: When a consumer has sent a written complaint to a professional and has not received a satisfactory response or any reply within two months, they may submit their complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the date of the initial complaint. The mediator, MCP MEDIATION, can be contacted directly online at the following address: www.mcpmediation.org or by mail:"

CONSUMER & HERITAGE MEDIATION 12 Square Desnouettes 75015 PARIS

The Client may also use the European Union mediation platform accessible at the following address: www.ec.europa.eu/odr.

18.3 IN THE ABSENCE OF AN AMICABLE AGREEMENT BETWEEN THE PARTIES, ANY DISPUTE RELATING TO THE FORMATION OR PERFORMANCE OF CONTRACTS SHALL BE BROUGHT BEFORE ONE OF THE COURTS WITH TERRITORIAL COMPETENCE UNDER THE FRENCH CODE OF CIVIL PROCEDURE OR THE NATIONAL LAW OF THE CLIENT, THE CONSUMER CLIENT ALSO BEING ABLE TO BRING THE MATTER TO THE COURT OF THE PLACE WHERE HE RESIDENED AT THE TIME OF THE CONCLUSION OF THE CONTRACT OR THE OCCURRENCE OF THE DAMAGEFUL EVENT.

19 AGEC LAW

ECO DDS Unique Organism Number: FR001084_07XWXK CITEO Unique Organism Number: (packaging) FR213326_01CDEU / (graphic paper) FR001084_03GXSK ECOSYSTEME Unique Organism Number: FR001084_05NE79 COREPILE Unique Organism Number: FR001084_06VBJL ECO-MOBILIER Unique Organism Number: FR001084_10KHSG

ECOMAISON Unique Organisation Number: FR001084_12LNEO (toys) / FR001084_14BTGO (DIY and garden products)

Unique Organization Number REFASHION: FR001084_11LUTQ (textile)

VENTEOS.AS .with capital of 640,000 eurosR.CS Pontoise 491 166 971 Head office: Parc d'Activité du Vert Galant, 17 rue de la Garenne CS90021 SAINT OUEN L'AUMONE 95046 CERGY PONTOISE CEDEX, France Intracommunity VAT number: FR18491166971 Such. : +33 (0)1 34 25 85 51

Website: www.rootslayer.fr

Email: contact@rootslayer.fr